The challenge
Reconfigure readers without site disruption
A configuration issue affected readers across 25 locations. Sending technicians to every site would have been slow, costly and disruptive.
← Customer stories
GTi · inepro ID
Reader updates across 25 locations in a few hours
GTi let customers reconfigure hundreds of Spider RFID readers themselves without disconnecting devices or interrupting work.
- 25
- Customer locations
- 2 weeks → hours
- Configuration time
- Hundreds
- Readers updated
The solution
Let customers apply the update themselves
With the Spider Configuration App, each customer could scan a QR code and apply the new configuration while the reader remained connected.
The result
A two-week task completed in hours
The rollout avoided technician visits and kept customer workflows running. The app also protected the process with encryption, unique keys and man-in-the-middle detection.
Without the app it would take around two weeks. With the app, it was a matter of just a few hours.Ludovic Canivet · CTO, GTi
This story is adapted from the original inepro ID customer story.
Get in touch
Let's talk about your market
Let's talk about growing your business together, on platforms your customers already need.