As cartridge demand declined, Armor created Dyalog to help local resellers sell long-term print services around customers' existing fleets.
OEMs and large resellers increasingly locked customers into 36, 48 and 60-month cost-per-page contracts. Armor needed a model that protected long-term supplies demand and gave local resellers a credible service offer.
Armor created Dyalog as its managed print division. With NDD Orbix, its reseller network could assess mixed fleets, optimize current hardware and offer cost-per-page service without forcing customers to replace devices.
The offer combined fleet monitoring with Armor remanufactured cartridges, then expanded into secure printing, user authentication and pull printing for larger enterprise environments.
Direct device management stabilized cartridge demand and gave Armor better forecasting for manufacturing. Local resellers gained a recurring service model while customers reduced print cost without an unnecessary hardware refresh.
Over seven years, Dyalog grew to more than 16,000 managed devices under long-term service contracts, creating durable customer relationships and recurring demand across the channel.
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